Attracted by low prices, the Course is a popular choice for travelers in Europe. But can cheapness end up being expensive? Discover the experiences and testimonials of those who have already used the platform.
What is Rumbo?
A Course is a Spanish travel platform that offers airline tickets, tour packages, hotel reservations and car rentals.
Their promise? Attractive rates for those looking to save on international travel, especially Italy, Spain and Portugal.
Despite this, the platform has received strong criticism from its users, which raises a crucial question: Is it worth trusting Rumbo?
Rumbo Reviews: Can cheap be expensive?
According to Trustpilot, one of the largest consumer review platforms, Rumbo has an average rating of 3,8, with opinions ranging from praise to strong criticism.
words like “scam”, “robbery” and “Rumbo never again” are recurrent in negative reviews. Many users point out serious flaws in customer service and problems that turned travel dreams into nightmares.
Reports from dissatisfied customers
Here are some examples of frustrating experiences with Rumbo:
- Elizabeth Ferraz
“I bought a TAP flight sold by this agency. Later, there was a delay that made me miss my connection in Lisbon. I tried several times to contact Rumbo, but I never managed to get through. I had to pay for another flight! It is unacceptable that companies like these still exist.” - Pedro Bastos
“I bought a ticket online with Rumbo and, when boarding, Ryanair forced me to pay fees again that I had already paid. The justification was: 'this company is not related to us'. Terrible experience.” - Daniel Santos
“Rumbo’s contact numbers in Portugal and Spain don’t work. They always try to direct customers to automatic responses, but these don’t solve problems. That was the last time I used the site.” - Inês Santos
“Terrible customer service. I waited two weeks for them to resolve a problem with my flight, but the day before I left the case was still under 'special care'. The airline said they would have resolved the issue instantly if I hadn't bought through Rumbo. They just caused me stress.”
Most common problems reported by users
- Lack of customer service:
Travelers report that it is nearly impossible to contact the company, even in critical situations like flight cancellations or changes. - Unexpected charges:
Customers complain about hidden fees that appear after the ticket is purchased, or duplicate charges required by airlines at the time of boarding. - Difficulties with refunds:
Cases of delays or refusal to provide refunds are frequent, especially for canceled flights or changed packages.
Verdict: is Rumbo worth using?
Rumbo may seem tempting to those looking for low prices, but reported experiences suggest that the risk of disappointment is high. Initial savings can be compromised by unexpected fees, lack of support and operational issues.
If you value quality service and want to avoid headaches when making your dream or commitment come true, consider paying a little more for services that offer reliable customer support and clear guarantees.
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